Shoppers' likelihood of recommending Buy Online Pickup In-Store US 2018, by retailer

Published by
Tugba Sabanoglu,
Feb 22, 2024
As of 2018, U.S. shoppers rated their likelihood of recommending a number of retailer's Buy Online Pickup In-Store services. Kohl's was the highest rated at 4.6 out of 5.

Likeliness of consumers to recommend Buy Online Pick-up In-Store services of selected retailers in the United States in 2018

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Sources

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Release date

February 2019

Region

United States

Survey time period

October to December 2018

Special properties

300 secret shoppers were sent to research BOPIS process of selected leading retailers across the U.S.

Supplementary notes

*Rating on a five-point Likert scale where 5 is extremely likely and 1 is extremely unlikely.

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