Try our corporate solution for free!
(212) 419-8286
hadley.ward@statista.com

Online shoppers' satisfaction with the returns process by country 2019

In a 2019 survey, 67 percent of respondents in the U.S. stated that they found the returns process of online purchases easy to use. During that same survey, 15 percent of surveyed people in France revealed that the process was difficult to implement.

Satisfaction of online shoppers with the returns process in 2019, by country

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

$39 $59 per month *
in the first 12 months
33% Discount until November 30th
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$468 / Year
$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

September 2019

Region

Worldwide

Survey time period

summer of 2019

Number of respondents

3,519 respondents

Age group

19-65 years

Special properties

online return consumers across five countries

Supplementary notes

Number of respondents in the U.S., U.K., France, Germany and Australia were 1,001, 1,009, 500, 503 and 506 respectively.

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "Reverse logistics"

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.