Online shoppers' satisfaction with the returns process by country 2019

Published by
Martin Placek,
Apr 19, 2022
In a 2019 survey, 67 percent of respondents in the U.S. stated that they found the returns process of online purchases easy to use. During that same survey, 15 percent of surveyed people in France revealed that the process was difficult to implement.

Satisfaction of online shoppers with the returns process in 2019, by country

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Source

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Release date

September 2019

Region

Worldwide

Survey time period

summer of 2019

Number of respondents

3,519 respondents

Age group

19-65 years

Special properties

online return consumers across five countries

Supplementary notes

Number of respondents in the U.S., U.K., France, Germany and Australia were 1,001, 1,009, 500, 503 and 506 respectively.

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