Between March and June 2020, 11 percent of Black Americans made more phone calls with their bank adviser or branch staff than usual, while only six percent of White Americans stated that it was the case. However, about 68 percent of White Americans said that they didn't call their banks at all.
Share of consumers who made phone calls with their bank advisor or branch staff in the past two weeks during the COVID-19 pandemic in the United States in 2020, by race
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McKinsey & Company. (July 30, 2020). Share of consumers who made phone calls with their bank advisor or branch staff in the past two weeks during the COVID-19 pandemic in the United States in 2020, by race [Graph]. In Statista. Retrieved April 25, 2024, from https://www.statista.com/statistics/1149386/phone-call-bank-adviser-branch-staff-covid19-usa-race/
McKinsey & Company. "Share of consumers who made phone calls with their bank advisor or branch staff in the past two weeks during the COVID-19 pandemic in the United States in 2020, by race." Chart. July 30, 2020. Statista. Accessed April 25, 2024. https://www.statista.com/statistics/1149386/phone-call-bank-adviser-branch-staff-covid19-usa-race/
McKinsey & Company. (2020). Share of consumers who made phone calls with their bank advisor or branch staff in the past two weeks during the COVID-19 pandemic in the United States in 2020, by race. Statista. Statista Inc.. Accessed: April 25, 2024. https://www.statista.com/statistics/1149386/phone-call-bank-adviser-branch-staff-covid19-usa-race/
McKinsey & Company. "Share of Consumers Who Made Phone Calls with Their Bank Advisor or Branch Staff in The past Two Weeks during The Covid-19 Pandemic in The United States in 2020, by Race." Statista, Statista Inc., 30 Jul 2020, https://www.statista.com/statistics/1149386/phone-call-bank-adviser-branch-staff-covid19-usa-race/
McKinsey & Company, Share of consumers who made phone calls with their bank advisor or branch staff in the past two weeks during the COVID-19 pandemic in the United States in 2020, by race Statista, https://www.statista.com/statistics/1149386/phone-call-bank-adviser-branch-staff-covid19-usa-race/ (last visited April 25, 2024)
Share of consumers who made phone calls with their bank advisor or branch staff in the past two weeks during the COVID-19 pandemic in the United States in 2020, by race [Graph], McKinsey & Company, July 30, 2020. [Online]. Available: https://www.statista.com/statistics/1149386/phone-call-bank-adviser-branch-staff-covid19-usa-race/