Between March and June 2020, 22 percent of Black Americans rated the services of their banks as below expectations, while only 12 percent of White Americans said the same. However, 27 percent of Black Americans said that their bank exceeded their expectations, which was true for 21 percent of White Americans.
Bank performance versus consumer expectations during COVID-19 in the United States in 2020, by race
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Premium Statistic Number of state-owned banks in Turkey 2014-2022
- Premium Statistic Number of foreign banks in Turkey 2014-2022
- Premium Statistic Number of development and investment banks in Turkey 2014-2022
- Premium Statistic Checking account holders paying no fees, by race U.S. 2019
- Premium Statistic Average monthly checking account fee, by race U.S. 2019
- Premium Statistic Investment analysts annual salary in Switzerland 2023, by experience
- Premium Statistic Commercial bank branches per 100,000 adults in CEB 2010-2021
- Basic Statistic Total income Bank of Maharashtra FY 2018-2022
- Basic Statistic Total income earned Punjab National Bank FY 2018-2022
- Basic Statistic Value of deposits Union Bank of India FY 2018-2022
About the region
10
- Premium Statistic Satisfaction with digital tool advice given by banks U.S. 2020, by race
- Premium Statistic Number of consumer complaints reported to CFPB in the U.S. 2022, by type
- Premium Statistic Average food at home household expenditure in the U.S. 2022
- Premium Statistic Average household food expenditure in the U.S. 2022, by ethnicity
- Premium Statistic Average food at home household expenditure in the U.S. 2022
- Premium Statistic Average food away from home household expenditure in the U.S. 2022, by ethnicity
- Premium Statistic U.S. trust in government 1972-2023, by race
- Premium Statistic Movie theater audience in the U.S. & Canada 2018-2021, by ethnicity
- Basic Statistic Mental health among older U.S. adults, Jan 2021 vs before COVID pandemic by ethnicity
- Basic Statistic Share of U.S. women without birth control during the COVID-19 pandemic 2020, by race
Selected statistics
10
- Premium Statistic Operating income of the Industrial and Commercial Bank of China 2012-2022
- Basic Statistic Total assets of the Industrial and Commercial Bank of China 2012-2022
- Premium Statistic Revenue of the Bank of Communications 2022
- Basic Statistic Total assets of the Bank of Communications 2012-2022
- Basic Statistic Total assets of the China Construction Bank 2012-2022
- Basic Statistic Employees of Banco Santander 2013-2023, by gender
- Basic Statistic Banco Santander global operations: geographic diversification of profit 2023
- Basic Statistic Total assets of Banco Santander 2001-2023
- Basic Statistic Profit development of Santander group 2001-2023
- Basic Statistic NatWest group cost income ratio 2012-2023
Other regions
10
- Premium Statistic Dominican Republic: population with bank or mobile account 2021, by gender
- Premium Statistic Nicaragua: population with bank account 2011-2021, by type
- Premium Statistic Mexico: population with bank accounts 2011-2017, by type
- Premium Statistic Quantitative easing by the Bank of England 2009-2020
- Premium Statistic Venezuela: population with bank account 2011-2021, by type
- Premium Statistic Chile: population with bank accounts 2011-2021, by type
- Premium Statistic Peru: population with bank account 2011-2021, by type
- Premium Statistic Paraguay: population with bank account 2011-2021, by type
- Premium Statistic Panama: population with bank account 2011-2021, by type
- Premium Statistic Costa Rica: population with bank account 2011-2021
Related statistics
10
- Premium Statistic Argentina: population with bank accounts 2011-2021, by type
- Premium Statistic Guatemala: population with bank or mobile account 2017, by gender
- Premium Statistic Mexico: population with bank accounts in 2017, by type & gender
- Premium Statistic Argentina: population with bank accounts in 2021, by type & gender
- Premium Statistic Haiti: population with bank or mobile account 2017, by gender
- Premium Statistic Honduras: population with bank or mobile account 2021, by gender
- Premium Statistic Ecuador: population with bank account 2011-2021, by type
- Premium Statistic Nicaragua: population with bank or mobile account 2021, by gender
- Premium Statistic El Salvador: population with bank account 2011-2021, by type
- Premium Statistic Panama: population with bank or mobile account 2021, by gender
Further related statistics
10
- Senior chief financial officer salary per annum in Switzerland 2023
- Annual income: change manager in finance projects London (UK) 2018
- Ping An Insurance's annual revenue 2012-2022
- Total assets of China Pacific Insurance 2012-2022
- Total revenue of Prudential Financial 2006-2022
- AstraZeneca's expenditure on research and development 2006-2023
- NatWest group value of deposits 2016-2023
- NatWest group total income of the Ulster Bank Rol 2012-2023
- NatWest group total assets 2007-2023
- Non-statutory profit and loss before impairment of the NatWest group 2015-2023
Further Content: You might find this interesting as well
Statistics
- Senior chief financial officer salary per annum in Switzerland 2023
- Annual income: change manager in finance projects London (UK) 2018
- Ping An Insurance's annual revenue 2012-2022
- Total assets of China Pacific Insurance 2012-2022
- Total revenue of Prudential Financial 2006-2022
- AstraZeneca's expenditure on research and development 2006-2023
- NatWest group value of deposits 2016-2023
- NatWest group total income of the Ulster Bank Rol 2012-2023
- NatWest group total assets 2007-2023
- Non-statutory profit and loss before impairment of the NatWest group 2015-2023
McKinsey & Company. (July 30, 2020). Bank performance versus consumer expectations during COVID-19 in the United States in 2020, by race [Graph]. In Statista. Retrieved April 19, 2024, from https://www.statista.com/statistics/1149422/bank-performance-consumer-expectations-covid19-race-usa/
McKinsey & Company. "Bank performance versus consumer expectations during COVID-19 in the United States in 2020, by race." Chart. July 30, 2020. Statista. Accessed April 19, 2024. https://www.statista.com/statistics/1149422/bank-performance-consumer-expectations-covid19-race-usa/
McKinsey & Company. (2020). Bank performance versus consumer expectations during COVID-19 in the United States in 2020, by race. Statista. Statista Inc.. Accessed: April 19, 2024. https://www.statista.com/statistics/1149422/bank-performance-consumer-expectations-covid19-race-usa/
McKinsey & Company. "Bank Performance versus Consumer Expectations during Covid-19 in The United States in 2020, by Race." Statista, Statista Inc., 30 Jul 2020, https://www.statista.com/statistics/1149422/bank-performance-consumer-expectations-covid19-race-usa/
McKinsey & Company, Bank performance versus consumer expectations during COVID-19 in the United States in 2020, by race Statista, https://www.statista.com/statistics/1149422/bank-performance-consumer-expectations-covid19-race-usa/ (last visited April 19, 2024)
Bank performance versus consumer expectations during COVID-19 in the United States in 2020, by race [Graph], McKinsey & Company, July 30, 2020. [Online]. Available: https://www.statista.com/statistics/1149422/bank-performance-consumer-expectations-covid19-race-usa/