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Policy holders who feel the need for improved digital communication India 2020

In a survey conducted in 2020, over 50 percent of health insurance policy holders reported the need for an improved mode of digital communication and transactions when it came to medical tests. By contrast, only 30 percent of the respondents felt any need for improvement during the process touchpoint of the application process.

Health insurance policy holders who feel the need for improved digital communication in India in 2020, by type

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Source

Release date

August 2020

Region

India

Survey time period

2020

Number of respondents

1000+

Age group

28-45

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Statistics on "Digital health in India"

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