Online grocery shopping consumer satisfaction in the United States in 2020

Published by
T. Ozbun,
Jan 27, 2022
Consumer satisfaction with online grocery shopping has steadily risen over the months since the beginning of the coronavirus outbreak in the United States in 2020. Consumer satisfaction stood at 45 percent in July, up from 27 percent in March.

Consumer satisfaction with online grocery shopping in the United States from March to July 2020

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Source

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Release date

September 2020

Region

United States

Survey time period

March-July 2020

Method of interview

Online survey

Supplementary notes

The survey was conducted among 27,000 respondents from 22 countries over four waves. Wave 4 was conducted in the U.S., Canada and Mexico only. The source does not specify how many respondents were from the United States.
Wave 1: March 29 - April 1, 2020
Wave 2: April 11 - April 14, 2020
Wave 3: May 27 - May 31, 2020
Wave 4: July 9 - July 12, 2020

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