Delivery concerns of the e-commerce sector in the COVID-19 crisis in France in 2020
The e-commerce business has been on the rise in the past years, due to the gradual digitization of every day activities. Many marketers have forecasted the growth of e-commerce, and with the coronavirus outbreak, issues with proximity shopping have led to a strong acceleration of that said development. The source had asked online retailers as well as pure players in France in March 2020 what their main concerns were in regards to delivery in the COVID-19 crisis. More than 85 percent of the sites reported longer delivery times. To compensate for the closure of relay points, 1/3 of the sites offered free or reduced home delivery charges.