Impact of COVID-19 crisis: solidarity measures in e-commerce France 2020

The e-commerce business has been on the rise in the past years, due to the gradual digitization of every day activities. Many marketers have forecasted the growth of e-commerce, and with the coronavirus outbreak, issues with proximity shopping have led to a strong acceleration of that said development. The source had asked online retailers as well as pure players in France in March 2020 if they had set up solidarity measures for healthcare personnel, businesses forced to close and/or certain categories of consumers. About 40 percent of the sites have implemented solidarity measures or plan to do so. These measures are mainly aimed at healthcare personnel: donations and fundraising. The majority, however, did not set up such measures.

Have you set up solidarity measures for healthcare personnel, businesses forced to close and/or certain categories of consumers?

Characteristic	Share of respondents
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Release date

March 2020

More information

Region

France

Survey time period

March 23-25, 2020

Number of respondents

134 respondents

Special properties

Online retailers and pure players

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The question was phrased by the source as follows: "Avez-vous mis en place des mesures de solidarité vis-à-vis des personnels soignants, des commerces contraints à la fermeture et/ou de certaines catégories de consommateurs ?"

The source does not provide any information regarding percentage points exceeding 100 percent.

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