Attack rate at additional touchpoints for online customers 2021

In the second half of 2021, the attack rate on password resets on desktop devices was 24.6 percent. Money transfers were one of the additional high-risk touch points across the digital customer journey. Additionally, detail changes in mobile apps had an attack rate of 1.1 percent in the same measured time frame. Transfers and ad listings on mobile apps had the lowest attack rate.

Attack rate at additional high-risk touchpoints across the online customer journey as of 2nd half 2021

Characteristic	Password resets	Details change	Ad listing	Transfers	Other
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Release date

March 2022

More information

Region

Worldwide

Survey time period

July to December 2021

Special properties

based on LexisNexis Digital Identity Netword, wider industry metrics may vary

Supplementary notes

North America includes the U.S. and Canada. Mexico is included in the LATAM regional analysis.

Attacks in the Digital Identity Network are split by human-initiated attacks, which typically return full digital identity profiling data relating to individual events, and high velocity automated bot attacks.

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