Insurance technology acceptance for cheaper premiums U.S. 2019

According to a 2019 survey, 55 percent of U.S. consumers who wear a smartwatch are comfortable sharing data from similar wearable devices with insurance providers if it leads to cheaper premiums. This number drops to only 48 percent when all respondents are included, and the the question changes to whether they are comfortable with GPS tracking being installed in their car.

Share of consumers comfortable to use insurance technologies for cheaper premiums in the United States in 2019, by technology

Characteristic	Share of respondents
Comfortable wearing wearable devices like a smartwatch*	66%
Comfortable sharing data from wearable devices with insurers*	64%
Comfortable with smart home technologies used in my home	49%
Comfortable with a GPS tracking device installed in my car	48%
Comfortable using chatbots to make insurance claims	44%
Comfortable using chatbots to apply for insurance	43%

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Release date

June 2020

More information

Region

United States

Survey time period

October 2019

Number of respondents

2,011 respondents

Age group

18 years and older

Special properties

U.S. consumers

Method of interview

Online survey

Supplementary notes

* 585 respondents for this question; base: smart wrist wearable users.

Original question: "Which of the following statements regarding technology use in insurance do you agree with?"

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