Satisfaction levels at Popeyes drive thrus in the U.S. 2020, by service type
A quick service restaurant drive thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. In 2020, 85 percent of respondents in the U.S. were highly or somewhat satisfied with the quality of menu items ordered and order accuracy through Popeyes drive thru service. Meanwhile, the service that respondents were least satisfied with was cleanliness and sanitation, with 78 percent being highly or somewhat satisfied.
