French consumer's expectations from e-merchants for shopping online 2020
Since the virulent COVID-19 crisis, the expectations for online as well as offline shopping has changed among consumers. The source wanted to assess the main actions that French consumers expect from online merchants. Thus, about 44 percent of the respondents expected free delivery, closely followed by quick delivery (43 percent). Furthermore, about 38 percent expressed the necessity that delivery personnel wears protection gear such as face masks.