Automation is the most mentioned service delivery model expected to take on a larger role in many companies worldwide. 71 percent of surveyed CIOs and IT leaders expect an increase of automation services for their companies. Managed services and centralised outsourcing are also high on the list with a strong majority of respondents expect their companies' service delivery models for those to either increase or stay the same.
How do you expect your service delivery model to change for the following activities?
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KPMG, & Harvey Nash. (September 22, 2020). How do you expect your service delivery model to change for the following activities? [Graph]. In Statista. Retrieved May 16, 2022, from https://www.statista.com/statistics/1191212/service-delivery-model-changes-for-companies/
KPMG, und Harvey Nash. "How do you expect your service delivery model to change for the following activities?." Chart. September 22, 2020. Statista. Accessed May 16, 2022. https://www.statista.com/statistics/1191212/service-delivery-model-changes-for-companies/
KPMG, Harvey Nash. (2020). How do you expect your service delivery model to change for the following activities?. Statista. Statista Inc.. Accessed: May 16, 2022. https://www.statista.com/statistics/1191212/service-delivery-model-changes-for-companies/
KPMG, and Harvey Nash. "How Do You Expect Your Service Delivery Model to Change for The following Activities?." Statista, Statista Inc., 22 Sep 2020, https://www.statista.com/statistics/1191212/service-delivery-model-changes-for-companies/
KPMG & Harvey Nash, How do you expect your service delivery model to change for the following activities? Statista, https://www.statista.com/statistics/1191212/service-delivery-model-changes-for-companies/ (last visited May 16, 2022)
