Try our corporate solution for free!
(212) 419-8286
hadley.ward@statista.com

Change in service delivery models in companies worldwide 2020

Automation is the most mentioned service delivery model expected to take on a larger role in many companies worldwide. 71 percent of surveyed CIOs and IT leaders expect an increase of automation services for their companies. Managed services and centralised outsourcing are also high on the list with a strong majority of respondents expect their companies' service delivery models for those to either increase or stay the same.

How do you expect your service delivery model to change for the following activities?

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

$39 $59 per month *
in the first 12 months
33% discount until May 31st
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$468 / Year
$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Sources

Release date

September 2020

Region

Worldwide

Survey time period

December 2019 to March 2020 / May to August 2020

Number of respondents

2,791 / 1,428

Special properties

CIOs and IT leaders across 83 countries

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "IT outsourcing"

Further Content: You might find this interesting as well

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.