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Utility of features regarding online delivery cost options in France 2020

With increasing delivery method options and time slot displays marked as important for French consumers in 2020, their expectancies regarding the information on the cost of return or delivery functions to be displayed while ordering online have risen as well. Depending on the delivery method, the shipping costs can vary: for almost 70 percent of the sample, e-commerce displaying an option of free delivery without conditions and free returns or exchanges of orders were the most useful.

Most useful features regarding online delivery cost options in France in 2020

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Sources

Release date

September 2020

Region

France

Survey time period

July 8-9, 2020

Number of respondents

1,004 respondents

Age group

18 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The question was phrased by the source as follows: " Diriez-vous que proposer chacune des fonctionnalités suivantes sur un site de commerce en ligne est utile ou pas ?"

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Statistics on "Online sales seasons in France"

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