E-commerce: usefulness of delivery cost option features in France 2020

With increasing delivery method options and time slot displays marked as important for French consumers in 2020, their expectancies regarding the information on the cost of return or delivery functions to be displayed while ordering online have risen as well. Depending on the delivery method, the shipping costs can vary: for almost 70 percent of the sample, e-commerce displaying an option of free delivery without conditions and free returns or exchanges of orders were the most useful.

Most useful features regarding online delivery cost options in France in 2020

Characteristic	Very useful	Quite useful	Not very useful	Not useful at all	Don't know
Return and free exchange of the purchased product	67%	24%	3%	2%	4%
Free delivery without conditions	69%	21%	4%	2%	4%
The choice of different delivery methods and prices	48%	37%	8%	3%	4%
Free delivery under certain conditions	39%	38%	12%	7%	4%
Delivery subscription	18%	28%	28%	22%	4%

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Release date

September 2020

More information

Region

France

Survey time period

July 8-9, 2020

Number of respondents

1,004 respondents

Age group

18 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The question was phrased by the source as follows: " Diriez-vous que proposer chacune des fonctionnalités suivantes sur un site de commerce en ligne est utile ou pas ?"

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