Bank consumer satisfaction with digital services worldwide 2024, by country
According to a survey conducted by Statista among more than 75,000 consumers across 33 markets worldwide, consumers in general were very satisfied with the digital services offered by their banks. Customers were asked to rate their level of satisfaction with the digital services of their bank on the scale of 1 - very dissatisfied to 5 - very satisfied. The global customer satisfaction rating stood at 4.16, with Brazil, Poland, and South Africa scoring highest at approximately 4.37 index points.
More in-depth information can be found in the 2024 global bank customer satisfaction survey
