Bank consumer satisfaction with digital services worldwide 2021, by country

Bank customer satisfaction with digital services worldwide in 2021, by country

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Release date

March 2021



Survey time period

November and December 2020

Number of respondents

59,153 respondents

Age group

18 years and older

Special properties

5 – very satisfied to 1 – very dissatisfied

Method of interview

Online Access Panel

Supplementary notes

This question was phrased by Statista as follows: "Please rate from 5 – strongly agree to 1 – strongly disagree

28 countries were included in the survey; Australia, Austria, Belgium, Brazil, Canada, China, France, Germany, India, Indonesia, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Poland, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Switzerland, Taiwan, United Arab Emirates, United Kingdom, USA.
Minimum number of respondents per country was 456.

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