Bank consumer satisfaction with digital services worldwide 2021, by country

Bank customer satisfaction with digital services worldwide in 2021, by country

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Source

Use Ask Statista Research Service

Release date

March 2021

Region

Worldwide

Survey time period

November and December 2020

Number of respondents

59,153 respondents

Age group

18 years and older

Special properties

5 – very satisfied to 1 – very dissatisfied

Method of interview

Online Access Panel

Supplementary notes

This question was phrased by Statista as follows: "Please rate from 5 – strongly agree to 1 – strongly disagree

28 countries were included in the survey; Australia, Austria, Belgium, Brazil, Canada, China, France, Germany, India, Indonesia, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Poland, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Switzerland, Taiwan, United Arab Emirates, United Kingdom, USA.
Minimum number of respondents per country was 456.

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Statistics on Largest banks in the United States

Overview

6

Profitability

8

Financial stability

5

Customers and branches

3

Further related statistics

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