Try our corporate solution for free!
(212) 419-8286

Consumers' reasons for preferring their favorite online store 2020

According to the survey by conducted between April and June 2020, about 58 percent of the respondents stated that they preferred their favorite online store because it offered them better prices and offers in India. The second most popular reason chosen by respondents was that it gave good customer service.

Consumers' reasons for preferring their favorite online store in India between April and June 2020

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

$39 $59 per month *
in the first 12 months
33% discount until March 31st
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$468 / Year
$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in

In cooperation with
Release date

October 2020



Survey time period

Q3 2020

Number of respondents

4,474 respondents

Age group

18 years and older

Special properties

among 99 percent female and one percent male respondents

Method of interview

Online survey

Supplementary notes

Note: Original source question: "Why do you prefer shopping from your favorite online store? (You can choose more than one answer)"

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "E-commerce in India"

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.