Online retailers including shipping information in customer accounts in France 2020
carriers or the online business itself, many reccurent customers tend to have an account on a given website. Thus, the source has analyzed e-commerce businesses' communication after purchase and which information was available in customer's accounts. In France in 2020, 58 of the 100 businesses displayed shipping information in the customer account, whether it was only the tracking number or more details about status updates.
Consumers are interested in what happens next after they have purchased an item through an online shop. Thus, even though many receive e-mails about their orders from their