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French consumers' main reasons to abandon their shopping cart 2020, by shipping issue

Most common shipping issues that lead to shopping cart abandonment, according to French consumers in France in 2020

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Release date

December 2020



Survey time period

September 18 to October 1, 2020**

Number of respondents

2,064 respondents

Age group

18 years and older

Supplementary notes

The question was phrased by the source as follows: "Pour quelles raisons le consommateur abandonne-t-il son panier?"

* The source adds the following information: the others category represents the sum of the shares for: unspecified return conditions, lack of transparency on delivery costs, lack of real-time tracking of the delivery of the package, lack of delivery services, the nationality of the seller.

** OpinionWay recalls that the results of this survey must be read taking into account the uncertainty margins: 1 to 2.2 points at most for a sample of 2,000 respondents.

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Statistics on "State of e-commerce shipping in France"

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