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Perceived importance of travel digitization after the COVID-19 pandemic 2020

The corporate travel industry has been disrupted by the coronavirus (COVID-19) pandemic. As a result, companies are looking to implement innovations to manage the long-term effects of the pandemic. According to a November 2020 survey, about 38 percent of travel buyers believed that travel digitization is going to be somewhat more important for their company after COVID-19. In contrast, only 1.3 percent of respondents did not consider digitization to be of any importance after the pandemic.

How important is going to be travel digitization for your company after the coronavirus (COVID-19) pandemic?

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Release date

November 2020


North America, Europe

Survey time period

September 7 to October 7, 2020

Number of respondents

298 respondents

Special properties

travel buyers

Supplementary notes

The survey question was phrased by the source as follows: "How important is innovation and travel process digitization for your company as you return to travel after the pandemic?"

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Statistics on "Global business travel"

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