U.S. consumers who reported a virtual care visit issue by ethnicity 2020

As of September 2020, 17 percent of white consumers in the United States reported feeling uncomfortable being on video during their virtual health care visits. In comparison, 28 percent of Latinx consumers in the United States reported feeling uncomfortable being on video during their virtual health care visits. This statistic illustrates the percentage of U.S. consumers who reported an issue during their virtual care visits according to a survey conducted in September 2020.

Percentage of U.S. consumers who reported select issues during their virtual care visits as of 2020, by ethnicity

Characteristic	White	Black	Latinx
I had technical issues	27%	28%	24%
I felt uncomfortable being on video	17%	14%	28%
My problem could not be addressed via virtual visits	15%	13%	23%
I was not clear on my follow-up care steps or where to go next	7%	20%	21%
No, I did not encounter any issues	51%	34%	35%

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Release date

December 2020

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Region

United States

Survey time period

September 9 to 22, 2020

Number of respondents

2,511 respondents

Method of interview

Online survey

Supplementary notes

Original question: "Did you encounter any of the following issues during your virtual care visit(s)?"
Survey included US adults representing a cross section of the population in terms of insurance type, age, race, gender, geographic region and political affiliation.

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