Customer experience as a competitive differentiator in the U.S. 2021, by role

Published by
J. G. Navarro,
Jan 11, 2023
As of May 2021, most professionals working in customer service in the United States revealed that they perceived customer experience (CX) as a primary competitive differentiator. Whereas in IT helpdesk service desk support, 63 percent of respondents expressed that customer experience is a competitive differentiator for their organizations.

Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2021, by role

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Release date

September 2021

Region

United States

Survey time period

May and June, 2021

Number of respondents

203 professionals

Method of interview

Questionnaire

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