According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2019, more than 80 percent of respondents working in customer service in the U.S. revealed that they perceived customer experience as a competitive differentiator. Whereas in IT helpdesk service desk support, 70 percent of respondents expressed that customer experience is a competitive differentiator for their organizations.
Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2019, by service
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Statistics
- Customer experience as a competitive differentiator worldwide 2019, by service type
- Organizations perceiving CX as a competitive differentiator worldwide by region 2019
- Organizations perceiving CX as a competitive differentiator worldwide by country 2019
- Organizations perceiving CX as a competitive differentiator worldwide by sector 2019
- Organizations perceiving CX as a competitive differentiator worldwide 2019
- Collaboration of business functions with other to design CX worldwide by service 2018
- Factors organizations believe will reshape the CX worldwide by service type 2018
- Most important drivers of CX for organizations worldwide by sector 2019
- Share of organizations satisfied with its current CX capability by country 2019
- Most important drivers of CX for organizations worldwide by service type 2018
- Share of organizations satisfied with its current CX capability by region 2019
- Most important drivers of CX for organizations worldwide by country 2019
- Share of organizations satisfied with its current CX capability worldwide in 2019
- Extent to which organizations define strategic value of CX worldwide by service 2018
- Most important drivers of CX for organizations worldwide by region 2019
- Extent to which organizations defined strategic value of CX worldwide by sector 2019
- Organizations' strategy aligned to deliver and optimize CX worldwide by type 2018
- Collaboration of business functions with other to design CX worldwide by country 2019
- Employees' engagement in delivering CX worldwide 2019
- Strategic performance measurements according to executives worldwide by country 2019
NTT. (March 31, 2020). Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2019, by service [Graph]. In Statista. Retrieved April 19, 2021, from https://www.statista.com/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/
NTT. "Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2019, by service." Chart. March 31, 2020. Statista. Accessed April 19, 2021. https://www.statista.com/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/
NTT. (2020). Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2019, by service. Statista. Statista Inc.. Accessed: April 19, 2021. https://www.statista.com/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/
NTT. "Share of Organizations That View Customer Experience (Cx) as a Competitive Differentiator in The United States in 2019, by Service." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/
NTT, Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2019, by service Statista, https://www.statista.com/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/ (last visited April 19, 2021)