As of May 2021, most professionals working in customer service in the United States revealed that they perceived customer experience (CX) as a primary competitive differentiator. Whereas in IT helpdesk service desk support, 63 percent of respondents expressed that customer experience is a competitive differentiator for their organizations.
Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2021, by role
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Statistics
- Customer experience as a competitive differentiator worldwide 2021, by role
- Organizations perceiving CX as a competitive differentiator worldwide by sector 2021
- Organizations perceiving CX as a competitive differentiator worldwide 2021
- Organizations perceiving CX as a competitive differentiator worldwide by region 2021
- Organizations perceiving CX as a competitive differentiator worldwide by country 2021
- Factors organizations believe will reshape the CX worldwide by service type 2018
- Collaboration of business functions with other to design CX worldwide by service 2018
- Share of organizations satisfied with CX capability worldwide in 2021
- Most important drivers of CX for organizations worldwide by service type 2018
- Share of organizations satisfied with its current CX capability by region 2019
- Most important benefits of CX for organizations worldwide by sector 2021
- Extent to which organizations define strategic value of CX worldwide by region 2019
- Share of organizations satisfied with its current CX capability by service 2018
- Share of organizations satisfied with its current CX capability by sector 2021
- Extent to which organizations defined strategic value of CX worldwide 2021
- Share of organizations satisfied with its current CX capability by country 2019
- Responsible parties for CX within organizations worldwide by region 2019
- Employees' engagement in delivering CX worldwide by country 2021
- Strategic performance measurements according to executives worldwide by service 2018
- Responsible parties for CX within organizations worldwide by country 2021
NTT. (September 22, 2021). Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2021, by role [Graph]. In Statista. Retrieved May 29, 2022, from https://www.statista.com/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/
NTT. "Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2021, by role." Chart. September 22, 2021. Statista. Accessed May 29, 2022. https://www.statista.com/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/
NTT. (2021). Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2021, by role. Statista. Statista Inc.. Accessed: May 29, 2022. https://www.statista.com/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/
NTT. "Share of Organizations That View Customer Experience (Cx) as a Competitive Differentiator in The United States in 2021, by Role." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/
NTT, Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2021, by role Statista, https://www.statista.com/statistics/1196568/organizations-customer-experience-competitive-differentiator-us-by-service/ (last visited May 29, 2022)