Customer experience as a competitive differentiator in the U.S. 2021, by role

Share of organizations that view customer experience (CX) as a competitive differentiator in the United States in 2021, by role

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Source

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Release date

September 2021

Region

United States

Survey time period

May and June, 2021

Number of respondents

203 professionals

Method of interview

Questionnaire

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Statistics on " Marketing personalization in the United States "

Statistics on Marketing personalization in the United States

Overview

4

Marketer insights

6

Consumer insights

8

Data usage

8

Further related statistics

20

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