According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2019, approximately 60 percent of respondents revealed that artificial intelligence would be the leading factor shaping the future of CX. The second leading factor indicated by organizations was data management, visualization and analytics.
What three thing are most likely to reshape your customer experience (CX) capability during the next five years?
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Single Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access
Corporate solution including all features.
* Prices do not include sales tax.
Further Content: You might find this interesting as well
Statistics
- Organizations perceiving CX as a competitive differentiator worldwide by country 2019
- Organizations perceiving CX as a competitive differentiator worldwide by sector 2019
- Customer experience as a competitive differentiator worldwide 2019, by service type
- Organizations perceiving CX as a competitive differentiator worldwide 2019
- Organizations perceiving CX as a competitive differentiator worldwide by region 2019
- Factors organizations believe will reshape the CX worldwide by service type 2018
- Most important drivers of CX for organizations worldwide by sector 2019
- Most important drivers of CX for organizations worldwide by service type 2018
- Responsible parties for CX within organizations worldwide by region 2019
- Collaboration of business functions with other to design CX worldwide by service 2018
- Employees' engagement in delivering CX worldwide by country 2019
- Strategic performance measurements according to executives worldwide by service 2018
- U.S. lawyers perceptions about clients' preferred communication channels by task 2018
NTT. (March 31, 2020). What three thing are most likely to reshape your customer experience (CX) capability during the next five years? [Graph]. In Statista. Retrieved April 14, 2021, from https://www.statista.com/statistics/1196806/leading-factors-reshaping-cx-in-the-future-in-the-us/
NTT. "What three thing are most likely to reshape your customer experience (CX) capability during the next five years?." Chart. March 31, 2020. Statista. Accessed April 14, 2021. https://www.statista.com/statistics/1196806/leading-factors-reshaping-cx-in-the-future-in-the-us/
NTT. (2020). What three thing are most likely to reshape your customer experience (CX) capability during the next five years?. Statista. Statista Inc.. Accessed: April 14, 2021. https://www.statista.com/statistics/1196806/leading-factors-reshaping-cx-in-the-future-in-the-us/
NTT. "What Three Thing Are Most Likely to Reshape Your Customer Experience (Cx) Capability during The next Five Years?." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1196806/leading-factors-reshaping-cx-in-the-future-in-the-us/
NTT, What three thing are most likely to reshape your customer experience (CX) capability during the next five years? Statista, https://www.statista.com/statistics/1196806/leading-factors-reshaping-cx-in-the-future-in-the-us/ (last visited April 14, 2021)