According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, 64 percent of respondents revealed that improving IT service delivery was the technology initiative prioritized for the next year.
Technology initiatives prioritized by organizations worldwide for customer experience (CX) improvement in the United States in 2021
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Statistics
- Organizations perceiving CX as a competitive differentiator worldwide by sector 2021
- Customer experience as a competitive differentiator worldwide 2021, by role
- Organizations perceiving CX as a competitive differentiator worldwide 2021
- Organizations perceiving CX as a competitive differentiator worldwide by region 2021
- Organizations perceiving CX as a competitive differentiator worldwide by country 2021
- Factors organizations believe will reshape the CX worldwide by service type 2018
- U.S. lawyers perceptions about clients' preferred communication channels by task 2018
- Responsible parties for CX within organizations worldwide by country 2021
- Benefits from an improving CX capability on organizations worldwide 2019
- Employees' engagement in delivering CX worldwide by sector 2021
NTT. (September 22, 2021). Technology initiatives prioritized by organizations worldwide for customer experience (CX) improvement in the United States in 2021 [Graph]. In Statista. Retrieved May 18, 2022, from https://www.statista.com/statistics/1196812/leading-technology-initiatives-implemented-for-cx-improvement-in-the-us/
NTT. "Technology initiatives prioritized by organizations worldwide for customer experience (CX) improvement in the United States in 2021." Chart. September 22, 2021. Statista. Accessed May 18, 2022. https://www.statista.com/statistics/1196812/leading-technology-initiatives-implemented-for-cx-improvement-in-the-us/
NTT. (2021). Technology initiatives prioritized by organizations worldwide for customer experience (CX) improvement in the United States in 2021. Statista. Statista Inc.. Accessed: May 18, 2022. https://www.statista.com/statistics/1196812/leading-technology-initiatives-implemented-for-cx-improvement-in-the-us/
NTT. "Technology Initiatives Prioritized by Organizations Worldwide for Customer Experience (Cx) Improvement in The United States in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1196812/leading-technology-initiatives-implemented-for-cx-improvement-in-the-us/
NTT, Technology initiatives prioritized by organizations worldwide for customer experience (CX) improvement in the United States in 2021 Statista, https://www.statista.com/statistics/1196812/leading-technology-initiatives-implemented-for-cx-improvement-in-the-us/ (last visited May 18, 2022)