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Leading technology initiatives implemented for CX improvement in the U.S. 2019

Published by Statista Research Department, Jan 15, 2021
According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2019, moer than 50 percent of respondents revealed that data analytics and data management are the most important technology initiative undertaken in their organization to improve and innovate CX.

What are the top three technology initiatives being prioritized by your CX team?

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Source

Release date

March 2020

Region

United States

Survey time period

mid-July to mid-November, 2019

Method of interview

Questionnaire

Supplementary notes

The source add the following information: "The findings of the 2020 Report are comprised of responses from 1,019 participants drawn from 79 countries and balance across the Americas, Asia Pacific, Australia and New Zealand, Middle East and Africa, and Europe. The sample spans 14 industry sectors."
The source does not specify the number of respondents for each country.

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