According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, 64 percent of respondents revealed that improving IT service delivery was the technology initiative prioritized for the next year.
Technology initiatives prioritized by organizations worldwide for customer experience (CX) improvement in the United States in 2021
This question was phrased by the source as follows: "If any, which of the following technology initiatives are being prioritized by your organization in the next 12-18 months?"
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NTT. (September 22, 2021). Technology initiatives prioritized by organizations worldwide for customer experience (CX) improvement in the United States in 2021 [Graph]. In Statista. Retrieved May 18, 2022, from https://www.statista.com/statistics/1196812/leading-technology-initiatives-implemented-for-cx-improvement-in-the-us/
NTT. "Technology initiatives prioritized by organizations worldwide for customer experience (CX) improvement in the United States in 2021." Chart. September 22, 2021. Statista. Accessed May 18, 2022. https://www.statista.com/statistics/1196812/leading-technology-initiatives-implemented-for-cx-improvement-in-the-us/
NTT. (2021). Technology initiatives prioritized by organizations worldwide for customer experience (CX) improvement in the United States in 2021. Statista. Statista Inc.. Accessed: May 18, 2022. https://www.statista.com/statistics/1196812/leading-technology-initiatives-implemented-for-cx-improvement-in-the-us/
NTT. "Technology Initiatives Prioritized by Organizations Worldwide for Customer Experience (Cx) Improvement in The United States in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1196812/leading-technology-initiatives-implemented-for-cx-improvement-in-the-us/
NTT, Technology initiatives prioritized by organizations worldwide for customer experience (CX) improvement in the United States in 2021 Statista, https://www.statista.com/statistics/1196812/leading-technology-initiatives-implemented-for-cx-improvement-in-the-us/ (last visited May 18, 2022)
