Main challenges affecting data analytics for CX in the U.S. 2021

Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021

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Source

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Release date

September 2021

Region

United States

Survey time period

May and June, 2021

Number of respondents

203 professionals

Method of interview

Questionnaire

Supplementary notes

This question was phrased by the source as follows: "What are the top challenges affecting your data analysis capability?"
Multiple answers were possible.

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