In 2020, only 40 percent of manufacturers taking part in a survey wanted to digitalize their after-sales services to attract new customers online. The vast majority of respondents (77 percent) considered higher customer satisfaction to be their objective. Making the installed base of consumers more profitable was the second-most important factor, mentioned by 72 percent of manufacturers worldwide.
Main strategic objectives in B2B digital after-sales among manufacturers as of 2020
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- Volume of parcel shipments in Australia 2014-2019
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- Expectations of B2B e-commerce among enterprises in Sweden 2018
- Sedo: most expensive public domain sales 2018
Copperberg. (April 26, 2020). Main strategic objectives in B2B digital after-sales among manufacturers as of 2020 [Graph]. In Statista. Retrieved January 30, 2023, from https://www.statista.com/statistics/1200248/main-priorities-in-b2b-digital-after-sales-among-manufacturers/
Copperberg. "Main strategic objectives in B2B digital after-sales among manufacturers as of 2020." Chart. April 26, 2020. Statista. Accessed January 30, 2023. https://www.statista.com/statistics/1200248/main-priorities-in-b2b-digital-after-sales-among-manufacturers/
Copperberg. (2020). Main strategic objectives in B2B digital after-sales among manufacturers as of 2020. Statista. Statista Inc.. Accessed: January 30, 2023. https://www.statista.com/statistics/1200248/main-priorities-in-b2b-digital-after-sales-among-manufacturers/
Copperberg. "Main Strategic Objectives in B2b Digital After-sales among Manufacturers as of 2020." Statista, Statista Inc., 26 Apr 2020, https://www.statista.com/statistics/1200248/main-priorities-in-b2b-digital-after-sales-among-manufacturers/
Copperberg, Main strategic objectives in B2B digital after-sales among manufacturers as of 2020 Statista, https://www.statista.com/statistics/1200248/main-priorities-in-b2b-digital-after-sales-among-manufacturers/ (last visited January 30, 2023)
Main strategic objectives in B2B digital after-sales among manufacturers as of 2020 [Graph], Copperberg, April 26, 2020. [Online]. Available: https://www.statista.com/statistics/1200248/main-priorities-in-b2b-digital-after-sales-among-manufacturers/