Global COVID-19 impact on digital transformation budget 2020

Globally, a combined 79 percent of respondents state that COVID-19 led to increased digital transformation budgets in their organization. Digital transformation is the process of creating new or modifying existing digital technologies for business processes and customer experiences to meet changing requirements in the business world. For example, smart applications help organizations manage their businesses intelligently and effectively, enabling them to make well-informed decisions and create better customer experiences. In the context of the global pandemic, digital transformation has become an important way to respond to changing working and market requirements.