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Frequency with which French people encountered problems with shipment 2020

Published by Statista Research Department, Feb 15, 2023
In France in 2020, the source wanted to assess if and to which frequency French online shoppers who have purchased products online in the past 12 months encountered issues with their shipment. Thus, in France during November of that year, the majority of respondents did not encounter any problems. About 40 percent of them were confronted with some problems, but rarely. This might also be due to the delays in deliveries caused by the COVID-19 crisis.

Share of French people having encountered problems with their shipment in the last 12 months in 2020, by frequency

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Sources

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Release date

February 2021

Region

France

Survey time period

November 2020

Number of respondents

1,000 respondents

Age group

18 years and older

Special properties

Online buyers of non-food products in the last 12 months

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "Au cours des douze derniers mois, les consommateurs ont rencontré des problèmes de livraison pour :".

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