Problems experienced with food delivery services in Russia 2020

Published by A. Melkadze, Apr 19, 2022
In 2020, nearly 60 percent of food delivery services users in Russia have faced the problem of not being able to order a desired product due to availablity issues. Lack of quick delivery was a rather common issue as well, experienced by more than one half of service users.

Have you experienced any problems when ordering food delivery? What was wrong?

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Release date

May 2020

Region

Russia

Survey time period

April 24 to 27, 2020

Number of respondents

900 respondents*

Supplementary notes

* The answers are based on the share of respondents who use online food delivery services.
The respondents were able to choose multiple answer options.

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