Uber drivers and delivery personnel's preferred method of feedback in the U.S. 2020

Published by Samantha Wong, Apr 14, 2021
In 2020, 40 percent of respondents who were either drivers or delivery personnel for Uber in the United States preferred to give Uber feedback through ongoing experience surveys. In addition, 22 percent of respondents preferred to give feedback through email.

How would you like to share your feedback with Uber in the future?

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Source

Release date

February 2021

Region

United States

Survey time period

October 1 to 16, 2020

Number of respondents

98,410 respondents

Age group

18 years and older

Special properties

every driver and delivery person in the U.S. who took a trip or made a delivery with Uber between January 1 and September 22, 2020

Method of interview

Online survey

Supplementary notes

Survey question: How would you like to share your feedback with Uber in the future? Please select up to2 options.

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