In 2019, Brazil was estimated to account for over 30 percent of the contact center market in Latin America and the Caribbean. Mexico was the second country in the region, with a 15 percent share, closely followed by Colombia, with 14 percent. Meanwhile, countries in Central America and the Caribbean altogether held a 26 percent participation share.
Distribution of the contact center market in Latin America and the Caribbean in 2019, by country
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ProColombia. (November 18, 2019). Distribution of the contact center market in Latin America and the Caribbean in 2019, by country [Graph]. In Statista. Retrieved January 17, 2025, from https://www.statista.com/statistics/1223144/latin-america-contact-centers-country/?__sso_cookie_checker=failed
ProColombia. "Distribution of the contact center market in Latin America and the Caribbean in 2019, by country." Chart. November 18, 2019. Statista. Accessed January 17, 2025. https://www.statista.com/statistics/1223144/latin-america-contact-centers-country/?__sso_cookie_checker=failed
ProColombia. (2019). Distribution of the contact center market in Latin America and the Caribbean in 2019, by country. Statista. Statista Inc.. Accessed: January 17, 2025. https://www.statista.com/statistics/1223144/latin-america-contact-centers-country/?__sso_cookie_checker=failed
ProColombia. "Distribution of The Contact Center Market in Latin America and The Caribbean in 2019, by Country." Statista, Statista Inc., 18 Nov 2019, https://www.statista.com/statistics/1223144/latin-america-contact-centers-country/?__sso_cookie_checker=failed
ProColombia, Distribution of the contact center market in Latin America and the Caribbean in 2019, by country Statista, https://www.statista.com/statistics/1223144/latin-america-contact-centers-country/?__sso_cookie_checker=failed (last visited January 17, 2025)
Distribution of the contact center market in Latin America and the Caribbean in 2019, by country [Graph], ProColombia, November 18, 2019. [Online]. Available: https://www.statista.com/statistics/1223144/latin-america-contact-centers-country/?__sso_cookie_checker=failed
