Singapore: digital interaction rankings public sector organizations 2020

In the Public Service Experience Index (PSXI) for Singapore for 2020, the National Parks Board ranked highest out of 30 public sector organizations in terms of interactions with a score of 99 out of one hundred. A higher score represents citizens' preference to accessing an organization's services digitally. The PSXI is meant to track the progress of the digital transformation of governance.

Digital interactions ranking of public sector organizations in Singapore in 2020

Characteristic	Interactions score (out of 100)
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Release date

February 2021

More information

Region

Singapore

Survey time period

June to July, 2019 and November to December, 2020

Number of respondents

2,000 respondents

Supplementary notes

According to the source, interactions reflect "Singaporeans’ and PRs’ preference for digital or traditional/in-person channels. A composite calculation normalises agencies’ scores on a 100-point range (the closer a score gets to 100, the more citizens are accessing an agency’s services via a digital channel)"

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