South Korea: e-government services usage rate 2023

In 2023, around 90.6 percent of South Korean citizens used e-government services, down from about 92.2 percent in the previous year. While the usage rate was only 51.2 percent in 2012, South Korea has since seen a rapid increase in users of almost 40 percent in just eight years.

World e-government leader South Korea

E-government (or electronic government) refers to the use of information and communications technology (ICT) for government services. South Korea is one of the leading countries in e-government development, ranking first in 2010, 2012, and 2014 and second in 2020 in the United Nations E-Government Development Index (EGDI). Due to the government's efforts to make its online services user-friendly, the satisfaction level has risen accordingly.

E-government and COVID-19

Following the outbreak of the COVID-19 pandemic in 2020, the South Korean government has launched various new online services to respond effectively to the situation. For example, the online contact tracing service provided information on locations visited by people who tested positive for COVID-19 or the type of transportation used by these individuals. Many citizens also used public online services to apply for and receive COVID-19 relief funds.

Share of citizens using e-government services in South Korea from 2012 to 2023

Characteristic	Share of citizens
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-	-
-	-
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Release date

December 2023

More information

Region

South Korea

Survey time period

2012 to 2023

Number of respondents

4,030 South Korean citizens

Age group

16-74 years

Method of interview

Face-to-face interview, online survey

Supplementary notes

E-government service usage refers to the use of electronic public services provided by administrative organizations and public institutions of the South Korean government within one year.

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