• Online and mobile banking enrollment U.S. 2020

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Online and mobile banking usage has increased in recent years. In 2020, the COVID-19 crisis appears to have accelerated this trend as bank branches temporarily closed and customers were told to limit contacts with people. As a result, in the United States, 13 percent of bank customers signed up for their banks' mobile banking services and 15 percent enrolled in online banking.

Share of customers who enrolled in online and mobile banking due to the coronavirus (COVID-19) crisis in the U.S. 2020

Characteristic	Share of respondents
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Source

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Source

Release date

January 2021

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Region

United States

Survey time period

April 13-27, 2020

Supplementary notes

The data presented in the graph are part of a larger survey conducted by the source. The source interviewed 5,105 individuals across 15 countries and does not specify the number of respondents for each country. The question was phrased by the source as follows: "Have you enrolled (signed up) in online and mobile banking for the first time as a result of the COVID-19 crisis?"