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Bank customer satisfaction in Europe 2021, by bank

Customer satisfaction of largest banks in Europe in 2021, by bank

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Release date

March 2021



Survey time period

November and December 2020

Number of respondents

12,496 respondents

Age group

18 years and older

Special properties

5 – very satisfied to 1 – very dissatisfied

Method of interview

Online Access Panel

Supplementary notes

The ratings only refer to responses by customers in the country where the banks are headquartered.

This question was phrased by Statista as follows: "Overall, how satisfied are you with your bank Please rate from 5 – very satisfied to 1 – very dissatisfied?"

Minimum number of respondents per country was 456.

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Statistics on "Largest banks in Europe "

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