According to a survey conducted by Statista, the top three banks with the highest average customer satisfaction score of the largest banks in Europe came from the United Kingdom. Barclays Bank received the highest satisfaction score from domestic customers, with an average customer satisfaction score of 4.07, followed by Lloyds Bank and NatWest, with scores of 4.03 and 3.99, respectively. The banks included in this ranking are the largest banks in Europe in terms of total assets.
Customer satisfaction of largest banks in Europe in 2021, by bank
The ratings only refer to responses by customers in the country where the banks are headquartered.
This question was phrased by Statista as follows: "Overall, how satisfied are you with your bank Please rate from 5 – very satisfied to 1 – very dissatisfied?"
Minimum number of respondents per country was 456.
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Statista. (March 19, 2021). Customer satisfaction of largest banks in Europe in 2021, by bank [Graph]. In Statista. Retrieved June 29, 2022, from https://www.statista.com/statistics/1238567/customer-satisfaction-of-largest-banks-in-europe/
Statista. "Customer satisfaction of largest banks in Europe in 2021, by bank ." Chart. March 19, 2021. Statista. Accessed June 29, 2022. https://www.statista.com/statistics/1238567/customer-satisfaction-of-largest-banks-in-europe/
Statista. (2021). Customer satisfaction of largest banks in Europe in 2021, by bank . Statista. Statista Inc.. Accessed: June 29, 2022. https://www.statista.com/statistics/1238567/customer-satisfaction-of-largest-banks-in-europe/
Statista. "Customer Satisfaction of Largest Banks in Europe in 2021, by Bank ." Statista, Statista Inc., 19 Mar 2021, https://www.statista.com/statistics/1238567/customer-satisfaction-of-largest-banks-in-europe/
Statista, Customer satisfaction of largest banks in Europe in 2021, by bank Statista, https://www.statista.com/statistics/1238567/customer-satisfaction-of-largest-banks-in-europe/ (last visited June 29, 2022)
