Bank customer satisfaction in Europe 2023, by bank

Published by Statista Research Department, Mar 13, 2023
According to a survey conducted by Statista, the top four banks among the largest banks in Europe with the highest average customer satisfaction score came from the United Kingdom. HSBC UK and lloyds Bank received the highest satisfaction score from domestic customers, with an average customer satisfaction score of 4.18 each, followed by NatWest and Barclays, with scores of 4.04 and 4.01, respectively. The banks included in this ranking are the largest banks in Europe in terms of total assets.

Customer satisfaction of largest banks in Europe in 2023, by bank

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Source

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Release date

March 2023

Region

Worldwide

Survey time period

November and December 2022

Number of respondents

75,264 respondents

Age group

18 years and older

Special properties

5 – very satisfied to 1 – very dissatisfied

Method of interview

Online Access Panel

Supplementary notes

The selection of banks is based on total assets.

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Statistics on " Banking industry in Europe "

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Overview

6

Banking system efficiency and stability

8

Retail banking

8

Investment banking

5

Corporate banking

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Online banking

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Largest banks

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