In May 2019 a survey of global business executives from various industries asked about the technology investments their business made in order to improve on their customer loyalty strategies. It was found that 52 percent of respondents invested into mobile capabilities for that purpose, while another 38 percent devoted means to customer service chat bots.
Leading technology investments aimed at improving customer loyalty strategies according to business executives worldwide as of May 2019
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Statista Accounts:
Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
Harvard Business Review. (October 2, 2019). Leading technology investments aimed at improving customer loyalty strategies according to business executives worldwide as of May 2019 [Graph]. In Statista. Retrieved August 14, 2022, from https://www.statista.com/statistics/1239514/customer-loyalty-tech-investments-world/
Harvard Business Review. "Leading technology investments aimed at improving customer loyalty strategies according to business executives worldwide as of May 2019." Chart. October 2, 2019. Statista. Accessed August 14, 2022. https://www.statista.com/statistics/1239514/customer-loyalty-tech-investments-world/
Harvard Business Review. (2019). Leading technology investments aimed at improving customer loyalty strategies according to business executives worldwide as of May 2019. Statista. Statista Inc.. Accessed: August 14, 2022. https://www.statista.com/statistics/1239514/customer-loyalty-tech-investments-world/
Harvard Business Review. "Leading Technology Investments Aimed at Improving Customer Loyalty Strategies According to Business Executives Worldwide as of May 2019." Statista, Statista Inc., 2 Oct 2019, https://www.statista.com/statistics/1239514/customer-loyalty-tech-investments-world/
Harvard Business Review, Leading technology investments aimed at improving customer loyalty strategies according to business executives worldwide as of May 2019 Statista, https://www.statista.com/statistics/1239514/customer-loyalty-tech-investments-world/ (last visited August 14, 2022)