Philippines: key IT-BPM industries' expenses by sub-class

In 2017, IT-BPM industries engaged in customer relationship management activities in the Philippines recorded the highest expenses amounting to 270.8 billion Philippine pesos. This represents over half of the total expenses incurred by the industry in that year. On the other hand, the total expenses in the sales and marketing (including telemarketing) reached over 55 billion Philippine pesos.

Total expense of the leading industries in the IT-BPM sector in the Philippines in 2017, by sub-class (in billion Philippine pesos)

Characteristic	Expenses in billion Philippine pesos
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Release date

January 2020

More information

Region

Philippines

Survey time period

2018

Number of respondents

1,650 respondents

Special properties

establishments engaged in the Information and Communication and Administrative and Support Service Activities

Method of interview

Questionnaire

Supplementary notes

The source does not provide the exact date of survey.
*Including telemarketing activities.

The source adds the following information: "The survey covered only the formal sector of the economy."

1 Philippine peso is equal to 0.02 U.S. dollars and 0.017 euros as of June 2021.

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