Reasons for satisfaction with mobile banking apps South Korea 2021

Published by L. Yoon, Jun 28, 2022
According to a survey conducted in South Korea in January 2021, nearly 70 percent of mobile banking app users said they were satisfied with those apps because of the convenience of using open banking services. The fact that mobile banking apps allowed users to easily perform contactless transactions was also a leading reason for user satisfaction with mobile banking apps.

Leading reasons for satisfaction with mobile banking applications in South Korea as of January 2021

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Release date

February 2021

Region

South Korea

Survey time period

January 15, 2021

Number of respondents

1,000 users*

Supplementary notes

*100 mobile banking application users each from ten commercial, digital, and foreign banks in South Korea.

**Open banking refers to a banking system that allows customers to access financial services from multiple banks through a single smartphone application.

Multiple answers were possible.

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