Challenges faced by bank customers during COVID-19 pandemic in Angola 2020
went to a bank branch in the same period.
One-third of the respondents encountered difficulties accessing a bank branch or their bank accounts in Angola due to the coronavirus (COVID-19) pandemic. Long queues and extended waiting time was the main challenge reported. In November 2020, 79 percent of respondents declared facing the issue in bank branches, whereas 37 percent had the same problem while using automated teller machines (ATMs). Despite movement restrictions due to the COVID-19 outbreak, a large share of the Angolans surveyed