EU: online service completion by country 2022

The Digital Economy and Society Index (DESI) ranked Germany and Croatia as the European Union member states with the highest online services completion scores in both 2021 and 2022. Online service completion indicates whether public administration services can be accessed completely online. Finland, Greece, and Denmark also attained a high score in the examined period, while Romania, Lithuania, and Bulgaria presented lower scores, while Estonia and Poland showed no online services completion.

Development of online service completion in the European Union from 2021 to 2022, by country (index score)

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Release date

July 2022

More information

Region

Survey time period

2021 to 2022

Special properties

EU averages are calculated for 27 Member States

Supplementary notes

Definition Online Service Completion: The share of administrative steps related to major life events (birth of a child, new residence, etc) that can be done online. The following life events are included in the scope: Regular business operations and Business Start-up, Moving, Owning and driving a car, Starting a small claims procedure, Family, Career and Studying

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