Benefits from adoption of AI in financial services sector worldwide 2020, by region

Published by Statista Research Department, Jun 23, 2022

Most financial services firms worldwide adopted artificial intelligence (AI) technologies to reduce operational costs in 2020. However, 37 percent of the respondents located in North America predicted that the main benefit that AI will bring to their organization is an increased employee capacity to handle volume.

Main benefits expected by financial services firms from adoption and use of artificial intelligence (AI) worldwide in 2020, by region

Characteristic	Reduced operational costs (e.g. new software)	Greater use of predictive analytics (e.g. for data-driven decision)	Increased employee capacity to handle volume	Enhanced customer personalised service and customer satisfaction	Reduced employee workloads
-	-	-	-	-	-
-	-	-	-	-	-
-	-	-	-	-	-
-	-	-	-	-	-

Download

Source

Show detailed source information?

Already a member?

Source

Use Ask Statista Research Service

Release date

October 2020

More information

Region

Worldwide

Survey time period

2020

Number of respondents

200 respondents

Special properties

The respondents are business executives and C-suite managers at investment banks, retail banks and insurance companies

Supplementary notes

This question was phrased by the source as follows: " Which of the following are the most significant benefits that your organization has experienced or expects to experience as a result of the adoption and use of AI? "
Up to three answers were possible.

Citation formats