According to a survey conducted among over-the-top (OTT) video service users in South Korea in 2021 on how satisfied they were with different OTT services, Netflix reached a consumer satisfaction level of 3.69 out of five possible points. This was based on consumer's satisfaction with the overall service, and comparative satisfaction level to expectations.
Satisfaction with over-the-top (OTT) video service users in South Korea in 2021, by service
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Satisfaction points (out of 5)
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KCA. (June 25, 2021). Satisfaction with over-the-top (OTT) video service users in South Korea in 2021, by service [Graph]. In Statista. Retrieved September 17, 2024, from https://www.statista.com/statistics/1250103/south-korea-ott-video-services-consumer-satisfaction-by-service/
KCA. "Satisfaction with over-the-top (OTT) video service users in South Korea in 2021, by service." Chart. June 25, 2021. Statista. Accessed September 17, 2024. https://www.statista.com/statistics/1250103/south-korea-ott-video-services-consumer-satisfaction-by-service/
KCA. (2021). Satisfaction with over-the-top (OTT) video service users in South Korea in 2021, by service. Statista. Statista Inc.. Accessed: September 17, 2024. https://www.statista.com/statistics/1250103/south-korea-ott-video-services-consumer-satisfaction-by-service/
KCA. "Satisfaction with Over-the-top (Ott) Video Service Users in South Korea in 2021, by Service." Statista, Statista Inc., 25 Jun 2021, https://www.statista.com/statistics/1250103/south-korea-ott-video-services-consumer-satisfaction-by-service/
KCA, Satisfaction with over-the-top (OTT) video service users in South Korea in 2021, by service Statista, https://www.statista.com/statistics/1250103/south-korea-ott-video-services-consumer-satisfaction-by-service/ (last visited September 17, 2024)
Satisfaction with over-the-top (OTT) video service users in South Korea in 2021, by service [Graph], KCA, June 25, 2021. [Online]. Available: https://www.statista.com/statistics/1250103/south-korea-ott-video-services-consumer-satisfaction-by-service/
