ServiceNow's sales distribution 2020-2022

IT workflows make up most of the software company ServiceNow's total sales, the share has increased compared to the same quarter last year. In the first quarter of 2022, IT workflows made up 59 percent of total sales, compared to 55 percent in the same quarter in the previous year.

All-commodity volume contribution of ServiceNow from 1st quarter 2020 to 1st quarter 2022

Characteristic	IT workflows	Customer and employee workflows	Creator workflows and others
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Release date

April 2022

More information

Region

Worldwide

Survey time period

2020 to 2022

Supplementary notes

IT workflows include IT service mgmt, IT operations mgmt, IT business mgmt, IT asset mgmt, DevOps, security operations, governance, risk and compliance, telecom network performance mgmt.
Customer and employee workflows include customer service mgmt, field service mgmt, connected operations, financial services operations, telecom services mgmt, HR service deliver, workplace service delivery, legal service delivery, procurement service mgmt, safe workplace suite.
Creator workflows and others include app engine, IntegrationHub and others.

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