Most popular online retail services among consumers in France 2021

Published by Daniela Coppola, Apr 24, 2022
According to a survey among consumers in France in June 2021, almost half of the respondents said that a fast and reliable delivery was a significant feature of their online shopping experience. In France, consumers mostly mentioned two other benefits of online shopping: in-stock availability of the items they are looking for and a good returns policy, accounting for 42 percent and 31 percent of respondents, respectively.

Most important attributes when shopping online among consumers in France as of March 2021

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Release date

June 2021

Region

France

Survey time period

March 2021

Number of respondents

8,738 consumers across 22 territories

Age group

18 years and older

Special properties

individuals who shopped online at least once in the previous year

Method of interview

Online survey

Supplementary notes

Original survey question:
In the current climate, which of the following attributes are important to you when shopping online? (These attributes were in respondents' top three)

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