In a survey conducted in 2020, global capability centers in India ranked competency the top criterion for demand allocation, followed by language, and cost.
GCCs provide services of business operations, including back-office functions, corporate business support, and contract centers, as well as IT support, including app development and maintenance, remote IT infrastructure, and help desks. GCCs enhance the productivity in the above-mentioned fields through concentration of personnel and infrastructure.
Demand allocation criteria for Global Capability Centers (GCCs) in India in 2020
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EY. (November 10, 2020). Demand allocation criteria for Global Capability Centers (GCCs) in India in 2020 [Graph]. In Statista. Retrieved March 16, 2025, from https://www.statista.com/statistics/1267073/india-demand-allocation-criteria-for-gccs/?__sso_cookie_checker=failed
EY. "Demand allocation criteria for Global Capability Centers (GCCs) in India in 2020." Chart. November 10, 2020. Statista. Accessed March 16, 2025. https://www.statista.com/statistics/1267073/india-demand-allocation-criteria-for-gccs/?__sso_cookie_checker=failed
EY. (2020). Demand allocation criteria for Global Capability Centers (GCCs) in India in 2020. Statista. Statista Inc.. Accessed: March 16, 2025. https://www.statista.com/statistics/1267073/india-demand-allocation-criteria-for-gccs/?__sso_cookie_checker=failed
EY. "Demand Allocation Criteria for Global Capability Centers (Gccs) in India in 2020." Statista, Statista Inc., 10 Nov 2020, https://www.statista.com/statistics/1267073/india-demand-allocation-criteria-for-gccs/?__sso_cookie_checker=failed
EY, Demand allocation criteria for Global Capability Centers (GCCs) in India in 2020 Statista, https://www.statista.com/statistics/1267073/india-demand-allocation-criteria-for-gccs/?__sso_cookie_checker=failed (last visited March 16, 2025)
Demand allocation criteria for Global Capability Centers (GCCs) in India in 2020 [Graph], EY, November 10, 2020. [Online]. Available: https://www.statista.com/statistics/1267073/india-demand-allocation-criteria-for-gccs/?__sso_cookie_checker=failed
