Best aspects of Amazon customer service according to U.S. shoppers 2021

Best aspects of Amazon customer service according to U.S. online shoppers in 2021

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Sources

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Release date

October 2021

Region

United States

Survey time period

July 13 to 16, 2021

Number of respondents

2,003 respondents

Age group

18 years and older

Special properties

adults who have purchased a product on Amazon within the last 24 months

Method of interview

Online survey

Supplementary notes

The survey has a margin of error of 2.2 percentage points. All numbers have been rounded.
The respondent pool encompassed all age ranges and income levels as well as Prime and non-Prime members to provide a true snapshot of what the overall market wants from retail experiences.

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Statistics on " Amazon "

Statistics on Amazon

Overview

7

Benchmarks and competitors

7

Marketplace vs. direct sales

6

Retail segments

5

Amazon users

6

Online traffic

5

Further related statistics

21

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