Online service purchase adoption due to COVID-19 in Mexico 2020, by category

Published by
Stephanie Chevalier,
Aug 5, 2022
According to a survey conducted in February 2021, restaurant food was the service category that grew the most in Mexicans' online shopping repertoire during the COVID-19 pandemic. Nearly a quarter (22 percent) of respondents reported having started conducting transactions online for services in this category due to the health crisis. Meanwhile, 19 percent said they began paying for telecommunications services online.

Share of internet users who started purchasing services online due to the COVID-19 pandemic in Mexico in 2020, by category

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Release date

July 2021

Region

Mexico

Survey time period

February 16 to 23, 2021

Number of respondents

962 online shoppers

Age group

18 years and older

Special properties

didn't shop online before or used to shop in-store

Method of interview

Computer-assisted web interviews (CAWI)

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