Global consumers online shopping expectations 2022

A survey conducted in early 2022 revealed that faster delivery was the top aspect that shoppers globally would change about their online shopping experience, named by 13 percent of respondents. Free returns came in second place, cited by eight percent of consumers surveyed, followed by a convenient delivery with six percent.

Leading aspects that shoppers worldwide would change about their online shopping experience in 2022

Characteristic	Share of respondents
-	-
-	-
-	-
-	-
-	-
-	-
-	-

Download

Source

Show detailed source information?

Already a member?

Sources

Use Ask Statista Research Service

Release date

August 2022

More information

Region

Worldwide

Survey time period

March 25 to April 7, 2022

Number of respondents

31,040 respondents

Age group

16 years and older

Special properties

consumers who shop online at least once a month

Method of interview

Online interview

Supplementary notes

To the question: "What would global shoppers change about the online shopping experience?"

The study was conducted in the following 18 countries:
- Europe: United Kingdom, Spain, France, Netherlands, Germany.
- APAC: China, Japan, Thailand, Indonesia, Australia, India.
- LATAM: Brazil, Argentina, Mexico, Colombia.
- USA.
- UAE.
- South Africa.

Citation formats