More than four in ten business-to-business (B2B) buyers somehow struggled with delivery and tracking of their online orders, a 2021 survey revealed. Another 39 percent believed that the relationship with suppliers was the biggest challenge when buying on the internet. Meanwhile, 34 percent of buyers surveyed felt that the visibility of product features was a critical aspect of the online purchase process.
Customer experience challenges in the online B2B buying process worldwide 2021
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Statistics on Amazon Business
Overview
5
- Premium Statistic Total revenue of Amazon Business 2019-2025
- Premium Statistic GMV of Amazon Business 2019-2025
- Premium Statistic Estimated B2B e-commerce marketplaces sales in the United States 2020-2022
- Premium Statistic Amazon Business: B2B e-commerce sales share in the U.S. 2019-2025
- Premium Statistic Products sales value of Amazon Business in the U.S. 2019-2025
B2B usage
4
- Basic Statistic B2B organization adoption of select sale channels in the U.S. and Europe 2022
- Premium Statistic Most popular B2B marketplaces 2022
- Premium Statistic Share of B2B buyers purchasing on Amazon Business 2022, by country
- Basic Statistic Distribution of eProcurement integrations offered by Amazon Business 2023
Online traffic
8
- Premium Statistic Amazon Business app monthly downloads 2021-2023
- Premium Statistic Amazon Business app downloads 2022, by country
- Premium Statistic Total global visitor traffic to Amazon Business 2021-2022
- Premium Statistic Social media traffic referrers to business.amazon.com 2022
- Premium Statistic Number of monthly website visits to business.amazon.de 2021-2022
- Basic Statistic Social media traffic referrers to business.amazon.de 2022
- Premium Statistic Number of monthly website visits to business.amazon.uk 2021-2022
- Premium Statistic Number of monthly website visits to business.amazon.it 2021-2022
Competitors
8
- Premium Statistic Value of leading B2B marketplace deals 2022
- Premium Statistic Leading B2B marketplace startups in the U.S. 2022, by capital raised
- Premium Statistic Funding rounds of B2B e-commerce companies headquartered in Europe 2022-2023
- Basic Statistic Alibaba's annual e-commerce revenue FY 2012-FY 2022, by region
- Premium Statistic Main B2B marketplace startups based in Europe 2020
- Premium Statistic IndiaMART: annual revenue 2015-2022
- Premium Statistic Value of annual sales of the marketplace Zoro 2018-2022
- Premium Statistic Funding raised by Faire 2012-2022
Further related statistics
21
- Challenges with manufacturer B2B e-commerce in the U.S. 2020
- Transaction value of B2B e-commerce in China 2012-2022
- Annual change of transaction value of B2B e-commerce in China 2012-2022
- Reasons to implement a B2B e-commerce platform in Poland 2021
- Importance of B2B e-commerce features in Denmark 2022
- B2B e-commerce company revenues in Poland 2021
- Sales channels in companies using B2B e-commerce platforms in Poland 2021
- Software systems used in companies using B2B e-commerce platform in Poland 2021
- Satisfaction with B2B e-commerce tool in Poland 2021
- Estimated B2B e-commerce marketplaces sales in the United States 2020-2022
- B2B e-commerce volume in the United States 2006-2020
- B2B e-commerce market size in Japan 2021, by industry
- B2B e-commerce sales in the United States 2021-2027
- Challenges with adopting B2B e-commerce among U.S. manufacturers 2020
- Major B2B e-commerce startups India 2022, by funding
- Percentage growth of B2B e-commerce revenue in France 2016-2021
- B2B e-commerce startups based in Europe 2022, by funding
- Reasons for introducing B2B e-commerce in companies in Poland 2022
- Value of investments in implementing B2B e-commerce in Poland 2022
- Negative effect of implementing B2B e-commerce in companies in Poland 2022
- Share of B2B e-commerce in the total revenue of companies in Poland 2022
Further Content: You might find this interesting as well
Sana. (November 25, 2021). Customer experience challenges in the online B2B buying process worldwide 2021 [Graph]. In Statista. Retrieved March 27, 2023, from https://www.statista.com/statistics/1282736/challenges-of-online-b2b-buying-process/
Sana. "Customer experience challenges in the online B2B buying process worldwide 2021." Chart. November 25, 2021. Statista. Accessed March 27, 2023. https://www.statista.com/statistics/1282736/challenges-of-online-b2b-buying-process/
Sana. (2021). Customer experience challenges in the online B2B buying process worldwide 2021. Statista. Statista Inc.. Accessed: March 27, 2023. https://www.statista.com/statistics/1282736/challenges-of-online-b2b-buying-process/
Sana. "Customer Experience Challenges in The Online B2b Buying Process Worldwide 2021." Statista, Statista Inc., 25 Nov 2021, https://www.statista.com/statistics/1282736/challenges-of-online-b2b-buying-process/
Sana, Customer experience challenges in the online B2B buying process worldwide 2021 Statista, https://www.statista.com/statistics/1282736/challenges-of-online-b2b-buying-process/ (last visited March 27, 2023)
Customer experience challenges in the online B2B buying process worldwide 2021 [Graph], Sana, November 25, 2021. [Online]. Available: https://www.statista.com/statistics/1282736/challenges-of-online-b2b-buying-process/