Customer service in Starbucks drive-thrus in the U.S. 2021

Published by Statista Research Department, Feb 1, 2023
A quick service restaurant drive-thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through order confirmation boards and windows, allowing for speedier customer service. As of July 2021, employees at Starbucks drive-thrus were seen as "very friendly" by 13.8 percent of consumers.

Employee customer service in Starbucks drive-thrus in the United States as of July 2021

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Release date

January 2022

Region

United States

Survey time period

July 2021

Number of respondents

1,007 respondents

Method of interview

Online survey

Supplementary notes

Release date is date of access.

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