Customer service in Wendy's drive-thrus in the U.S. 2022

Published by Statista Research Department, Feb 1, 2023
A quick service restaurant drive-thru is where a customer can place their order, pay, and be served all while remaining in their vehicle. This typically takes place through order confirmation boards and windows, allowing for speedier customer service. As of July 2022, employees at Wendy's drive-thrus were seen as "friendly" by 56.6 percent of consumers.

Employee customer service in Wendy's drive-thrus in the United States as of July 2022

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Release date

January 2023

Region

United States

Survey time period

July 2022

Number of respondents

1,010 drive-thru customers

Method of interview

Online survey

Supplementary notes

Release date is date of access.

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